Support

By default, our API endpoints use quotas to enforce the number of requests to no more than 5 per second. If your app exceeds this limit, the request is rejected and an HTTP status code of 403 Forbidden is returned. Your app must be configured to handle the 403 status code and use exponential backoff or some other retry logic to decrease the rate of calls to the API.

Maximum of 10 apps are possible for each developer.

Yes. Up to 10 API keys per app are possible.

It doesn’t expire. The developer can revoke and recreate keys as needed.

Our API products requiring approval are exclusively for use by companies currently conducting business with Maersk. If you are logged in using a free email account, you will not be able to request access. To proceed, please register using your official company email address and create an app. Following this, you will be able to request access to the API Products you wish to consume.

Certain API Products may need manual approval due to various factors. Some products are exclusively for use by companies currently conducting business with Maersk while others may be an alpha or beta release. If you are logged in using a free email account, you will not be able to request access. To proceed, please register using your official company email address and create an app. Following this, you will be able to request access to the API Products you wish to consume. If needed, the Maersk API Team will contact you for additional information to ensure our product meets your needs.

If you are logged in using a free email account, you will not be able to request access. To proceed, please register using your official company email address and create an app. Following this, you will be able to request access to the API Products you wish to consume. Once you confirm your selection(s), the API product owner will be automatically notified of your request. For step-by-step instructions, please refer to our Getting Started guide.

If you are not registered and logged in to the portal, you will be able to view specs for only those API Products that are supported by a mock service. Otherwise you are prompted to login to the portal to view the specs and endpoints for our live environments.

A mock service simulates API requests and responses for evaluation and testing purposes. Our mock services are based on actual scenarios that allow developers to quickly determine if the API Product is suited to their needs and integrate our APIs without external dependencies.

Our mock services are available in the API Catalogue for developers who are not logged in to the portal. If you are logged in to the portal, you can view specs for the API Products that are supported by a mock service when you logout.

No. Currently, our APIs are free to use. However, we reserve the right to implement a payment plan in the future for your use of any of our APIs and services as defined by our API License Terms.

Maersk is member of the DCSA and supports the goal of establishing the technological foundation for interoperable IT solutions. Maersk will release APIs in accordance to the available DCSA standards and if at any point the DCSA releases a new or updated standard Maersk will adopt accordingly. For more information regarding DCSA initiatives please visit https://dcsa.org/.

Our API endpoints use quotas to enforce the number of requests to no more than 5 per second per IP address. This includes requests responding with 4xx or 5xx errors. Your app has likely exceeded the quota. Configure your app to use exponential backoff or some other retry logic to decrease the rate of calls to the API. If the problem persists, we will work with you to resolve the issue. Please provide your external IP address, targeted endpoints and date and time of error using our contact us form.

Current and future Maersk customers are eligible for EDI solutions. All requests will be reviewed prior to integration for eligibility. If you have any questions about eligibility, please do not hesitate to contact us.

Current and future Maersk customers are eligible for EDI solutions. All requests will be reviewed prior to integration for eligibility, but if you have any questions about eligibility please contact our team for further support.

There is no limit to the number of EDI messages that can be integrated. The number of EDI solutions may vary depending on your company’s need, eligibility and requirements.

The integration timeline varies across message types and the overall number of messages being integrated. Once an EDI analyst has reviewed the requirements in detail, a more specific integration timeline can be established.

Your password is valid for a period of 12 months. You will receive an email containing a link to reset your password when it expires. If you do not receive the link, you can reset your password here.

You can reset your password here.

Email addresses cannot be edited. You must delete your account and recreate it using your new email address. Before you delete your account, you must delete your Apps and Consumer Keys. You can create new Apps and Consumer Keys when you create your new account with your updated/new email address.

You can delete your account here.